About Us Who We Are About Us Our vision, values and strategy Our Vision Our vision is for all patients suffering from terminal or life-limiting illness to receive specialist hospice care so that they can live and die with dignity and without pain. Our Values The importance of every individual HofH values the difference of and is sensitive to the needs of each individual HofH promotes mutual respect and tolerance Personal beliefs HofH respects all religions and the sincerity of the followers of those religions. It does not seek to undermine the beliefs of others HofH was established as a Christian-based charity and seeks to uphold the principles of the Christian faith Fairness HofH exercises fairness and equal opportunities in its programmes and employment practices HofH serves people of all faiths and none on the basis of need and merit HofH promotes fair treatment for those who are at a disadvantage, whatever their ethnic origin, gender or disability Honesty and Transparency HofH values personal integrity and honesty in both employees, partners and beneficiaries HofH reports on activities openly and honestly to all stakeholders HofH consults partners and beneficiaries on policies, programme planning and implementation HofH monitors and evaluates itws work to ensure quality and assess impact Professional Conduct HofH values reliability and respect for confidentiality HofH works to the highest professional standards Responsible Stewardship of Resources HofH exercises socially responsible investment policies and careful stewardship of financial and other resources Our Strategy Our strategy is to increase access to free hospice care so that everyone suffering from terminal or life-limiting illness in South East Europe receives specialist end of life care when they need it. We do this by working with our country partners in Romania and Serbia and directly through our own charity in Moldova. We plan to serve more countries in the region in the future. We provide funding to our country partners but we cannot achieve full access to hospice care simply by providing funding. So we also provide advocacy, technical expertise and training and work with governments and other agencies to develop national strategies for end of life care. Our purpose-built hospices in Romania provide best practice in hospice care and medical training and act as models for other organisations to follow. Our new hospice in Serbia and the centre in Copaceni for children with life-limiting conditions will set similar standards. We also work with our country partners to achieve reforms in national health legislation or practice. Medical training Another part of our strategy is to increase knowledge of hospice care among medical professionals. They, in turn, can introduce what they have learnt into their medical practices. As a result of our training programmes there are now palliative care wards/teams in 20 counties (out of 41) in Romania. In Romania we have been working with various universities and professional bodies to make hospice care a compulsory element in training for medical professionals. Sharing experience and expertise We also share advice and knowledge with our country partners. For example we continually offer advice on fundraising techniques with the aim of ensuring that our hospice partners eventually become self-sufficient. Hospice Casa Sperantei is now well on its way to self funding for revenue costs, which enables us to help more with capital projects. We are currently providing design advice for the new hospice in Serbia. Future Strategies We are working with our country partners to introduce new technologies such as virtual reality and augmented reality to help patients. We are also researching technologies which will enable online appointments and assistance through tele-medicine. This will allow us help more people without compromising quality of care. Lobbying Equitable funding continues to be an issue in both Romania and Serbia. In Romania we receive some funding for in-patient care but none for home visits and in Serbia it is difficult for medical charities to receive State funding. We will continue to support Hospice Casa Sperantei and BELhospice with their lobbying efforts to change this.