PA to Head of Retail and Operations

Hi, I'm Clare. My role is in the retail side of the charity, working closely with the Head of Retail and HR and liaising with shops. I also manage and oversee our online sales. I have worked in retail previously and also within tourism.

My connection with the charity began when I would visit the shop in Otford occasionally and fell in love with it, grabbing little bargains every now and again. I didn't really know much about the charity until I saw a position advertised to work at Otford - I put my CV in but unfortunately the position had been filled. However I received a call from the Head of Retail asking me in for an interview for another position a few months later.  I did a little research about the charity, went along for the job and was very aware that with each question answered I wasn't the right fit for the job, but thankfully it was all meant to be as they thought I'd be be a great fit for another role they were hiring for. Since then we have grown our ebay shop and have ventured into the world of Depop.  I have now taken on the position as PA to the Head of Retail and HR alongside managing our online platforms.

I was fortunate to have the experience of travelling out to Romania to see our teams at work on the frontline.  I went with the nurse on home care visits and saw some of our patients in their own homes. They were extremely welcoming given that I was a stranger. It was an opportunity for me to see firsthand the fantastic work these teams are carrying out and the whole experience was overwhelming.  

In the future I would like to continually boost the growth and awareness of our online presence.

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